Make sure that your property is clean and ready for the first arrivals, this should include cleaning inside cupboards and all windows. . If you are not able to prepare your property for the first let of the season, we are happy to carry out a spring clean/regular clean on request.
Check your inventory and replace any damaged items, record the condition of the property i.e. any marks on walls, furniture etc. A copy of the inventory left in your house manual is a good idea. Make sure all linen, mattress protectors, throws, rugs, sofa cushion covers, curtains, etc.are clean and in good order.
Remove or lock away all your personal items at the start of the season. We cannot be held responsible for the safety of personal possessions which have been left out.
Make sure you have enough linen of the correct sizes for all the beds, including any sofabeds. This means you need two sets of linen and towels for each guest so you are prepared if you have a back to back booking. If beds are different sizes, make sure it is clear which linen is for which bed as this will slow the cleaners down during the changeover if they have to search for the right sized linen for the beds..
Make sure ALL your laundry items are clearly marked with your name or house name. This can be done easily with waterproof laundry markers or iron-on labels although they sometimes come unstuck when washed on hot temperatures. If you are an existing client, please check to make sure the names are still visible and that any new items that have been added since the laundry was first marked or which are added to your stock during the season, are marked too. Let us know if you need us to mark your laundry for you. Don’t forget the tea towels, bathmats, face cloths etc. We cannot accept responsibility for unmarked linen or towels which do not get returned from our laundry.
When choosing linen for your rental property, please be aware that it is washed and ironed at a professional laundry using large machines at high temperatures. Cotton stands up best to this sort of treatment! Poly cotton mixtures will ‘pill’ eventually; bright colours will be susceptible to fading and plastic poppers or buttons on duvet covers might not withstand the high temperatures.
If you are happy for us to change mattress or pillow protectors or throws as we think necessary, please make sure you also have spares for these and that they too are all marked.
All your spare linen must be kept in a lockable box or cupboard. If it is accessible to guests, they will probably find and use it, leaving us short of linen for the next changeover. If there is not sufficient linen for us to use for a changeover we will supply our own and you will be charged for linen hire.
Please provide us with an inventory of all your linen and towels.
Check cleaning supplies are adequate including any dishwasher/washing machine tablets etc you want to leave, plus a spare set of light bulbs (marked) as well as batteries for any smoke alarms etc.
Leave a stock of any items you wish us to leave out as a Welcome Gift for your guests, i.e. wine, milk, water, tea, coffee etc.
Don’t forget the garden – it may well need a tidy up after the winter to make it look attractive and garden furniture / BBQ / needs to be taken out of storage, cleaned and put into position. We can do this for you if you wish so please ask for a quote.
